We are delighted to announce that Vimal Rai is joining AirFi as Vice President Sales & Marketing.
With extensive knowledge, experience and networks across a broad base of aviation solutions and services, Vimal brings more than 20 years experience in aviation and a track record of delivering successful outcomes and business growth in travel tech, inflight retail, and customer experience solutions for a diverse range of teams and clients, including software development, loyalty, sales, marketing, operations, and services.
Prior to working in his own travel and aviation management consulting business TRACE, Vimal held a number of senior executive leadership positions including Vice President Digital Media Solutions at Global Eagle Entertainment, Executive Director at Inflight Sales Group, and multiple General and senior management roles at Jet Airways (India) and Singapore Airlines.
Martijn Moret, Co-Founder & EVP Commercial, AirFi says: “Vimal is a recognized industry leader with outstanding sales leadership coupled with significant experience of driving organizational change and business transformation. We have known each other for a number of years already. In what is an otherwise challenging period for the travel industry due to COVID-19, we are delighted to bring his considerable knowledge of Onboard Retail and Ancillary Revenue Solutions into AirFi, which will benefit our growth ambitions, as well as our internal team and customers.”
Comments Vimal Rai, “It’s exciting to join AirFi at the top of their game! While the aviation world is experiencing a ‘perfect storm’ and going through unprecedented change, this also presents clear opportunities for fast market-driven innovation, which is one of the strong points of AirFi. The recovery of profitability for airlines – which is all about managing cost and maximizing ancillary revenues – will be challenging. This is why AirFi’s digital passenger engagement solutions, which effectively enable touchless and yet personalized “self” service, are going to be in high demand globally.
In a new post-COVID environment, amidst all the talk of hygiene, sanitisation, masks and PPE kits, providing delightful and engaging inflight experiences to passengers is going to be even more of a necessity. Being passionate about customer experience, my mission is to help as many airlines as possible to rise to this challenge in a cost-effective, and efficient way, leveraging the excellent solution set that AirFi offers precisely for this purpose.”